TERMS & CONDITIONS
Exchanges are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that we do not refund shipping charges on the original purchase. Additionally, return shipping charges are the responsibility of the customer. If you incorrectly input your shipping address and your package ships out before the issue is addressed, it is the responsibility of the buyer to pay new shipping charges (Buyer can opt for a refund minus shipping cost).
CUSTOMER SERVICE EMAIL
For any issues, returns or refunds, contact us at is email@example.com
If a customer purchases any merchandise at ihascupquake.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method. Shipping fees include handling fees when applicable.
No refund on shipping charges will be allowed on any job once it has shipped. ihascupquake.com ships orders via United States Post Office (USPS) or DHL. Our responsibility is limited to preparing your order for USPS/DHL for delivery. Once a package is shipped, iHasCupquake.com is not responsible and will not be liable for late or damaged packages during the shipping process. Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by USPS. Arrival dates are only estimates because they can be subject to unforeseen delays in transit. For domestic and international orders, we will ship within 2-3 business days and shipping times vary depending on location. Orders are shipped from California. If you are sending an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If our system flags your order for having an incomplete or invalid address, we will contact you twice via email to rectify the error. If we have not received a response within 10 business days, we will cancel and refund your order. These orders may take longer than our specified 2-3 business days policy to ship out orders.
Re-shipped items will be deemed as final sale and will not be accepted for return or exchange.
All items are shipped in new condition unless otherwise stated in the specific item description.
ACCEPTABLE FORMS OF PAYMENT
We accept Paypal and Visa, Mastercard and Discover credit cards.
OTHER SHIPPING ISSUES
If your local post office is requiring you to pay additional postage due to the weight of the package, we will reimburse you.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before purchasing. We are not responsible for the delays due to customs.
If you have not received your domestic package within 14 business days, please send an email to firstname.lastname@example.org within 21 business days to resolve the issue. After this period, all sales are final. Most domestic orders are received within 7 business days.
If you have not received your international package within 45 business days, please send an email to email@example.com within 45 business days to resolve the issue. After this period, all sales are final. Most international orders are received within 15-20 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Before reaching out in regards to an expected refund, please double check your bank account. If the payment has not cleared, please contact your financial institution as it may take some time to post. If you’ve done all of the above and still have not received your refund, please email us at firstname.lastname@example.org, and we will happily assist.
DIGITAL DOWNLOADS/DIGITAL ASSETS
All sales are final for any products that are digital in nature. In the event that you are not able to download the digital asset right away nor via email, a new email with your attachment will be sent within 96 hours.They may NOT be resold in any way. Digital downloads are only licensed to one individual - The individual who initially purchased the Digital download. This individual may only re-download a maximum of 3 times but may not be redistributed to any unauthorized individuals.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of Digital downloads, violate any laws in your jurisdiction (including but not limited to copyright laws).
What is a pre-order?
Pre-Orders are items that are currently not in stock but will be released at a future date. This helps us as a small business mitigate some of the guesswork for premium products we want to deliver to our customers. Estimated ship dates and delivery dates are outlined in the description of the product but are subject to change by our partners in the merchandising process.
How long will it take to arrive?
The estimated delivery date for pre-orders is approximately 30 days after the pre-order is completed unless otherwise stated in the description of the pre-ordered item. If you are unsure, please contact email@example.com, and we will get you updated information on your item.
When will you charge me for my item?
To secure your item(s), we request either a 50% upfront payment or a full payment. If 50% payment is selected the remaining balance will be charged at a later date and will be automatically deducted from the payment method originally selected at the initial checkout.
Can I cancel items that I have pre-ordered?
Yes. If the pre-order is still open for orders you can cancel at no cost to you; please reach out to firstname.lastname@example.org. If you cancel your order after the pre-order period, you will be subject to a 20% restocking fee.
Can I return/exchange items that have been pre-ordered?
We only accept returns if the items are defective from the manufacturer. Exchanges on pre-orders will be handled on a case-by-case basis due to the nature of pre-order inventories. Please reach out to email@example.com if items are defective or if you are looking to exchange them for another size.
My Pre-Order delivery date has moved out to another month. What’s going on?
We do our best to live up to your expectations and our promises on delivery times for our pre-ordered products, but sometimes, there are outside factors that may delay your order. If this is the case, we will be sure to update our item descriptions, provide email updates, and keep you informed of the status of your pre-ordered items.
If you have any more questions or concerns, please feel free to reach out to us at firstname.lastname@example.org.
A breach or violation of any of the Terms will result in an immediate termination of your Services.