Return Policy

RETURNS & EXCHANGE POLICY RETURN POLICY

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at shop@ihascupquake.com with details of the product, defect, and your order number.

EXCHANGE EXCEPTION 

The only exception for exchanges we will make are if the wrong item was sent or you will be exchanging for the same item, and the item is in stock. Please email shop@ihascupquake.com with the following information to process a exchange:

  • First Name
  • Last Name
  • Order Number
  • Item(s) for exchange, including sizes
  • Reason for exchanging

In the case where we no longer have the the size you are looking for we will issue you store credit of your original purchase price.

    RULES & RESTRICTIONS

    • All merchandise sales are final unless item(s) are damaged or defective.
    • Exchanges exceptions for clothing are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition.
    • Shipping charges are non-refundable unless the item is damaged, defective or incorrect item.
    • Reshipped items will be deemed as final sale and will not be accepted for return or exchange.
    • Personal use items cannot be returned. The item can be exchanged for the same item if it's damaged or defective. Personal items include, but are not limited to: Face Masks, Swimsuits, etc.
    • No Refunds, we only offer store credit.

      DIGITAL DOWNLOADS/DIGITAL ASSETS

      All sales are final for any products that are digital in nature. In the event that you are not able to download the digital asset right away nor via email, a new email with your attachment will be sent within 48 hours, if you are still having trouble accessing your digital downloads please reach out to shop@ihascupquake.com and our customer service team will assist you with accessing your files. They may NOT be resold in any way. Digital downloads are only licensed to one individual - The individual who initially purchased the Digital download. This individual may only re-download a maximum of 3 times and may not be redistributed to any unauthorized individuals. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of Digital downloads, violate any laws in your jurisdiction (including but not limited to copyright and trademark laws).

      PRE-ORDERED MERCHANDISE

      What is a pre-order?

      Pre-Orders are items that are currently not in stock but will be released at a future date. This helps us as a small business mitigate some of the guesswork for premium products we want to deliver to our customers. Estimated ship dates and delivery dates are outlined in the description of the product but are subject to change by our partners in the merchandising process. 

      How long will it take to arrive?

      The estimated delivery date for pre-orders is approximately 30 days after the pre-order is completed unless otherwise stated in the description of the pre-ordered item. If you are unsure, please contact support@ihascupquake.com, and we will get you updated information on your item.

      When will you charge me for my item?

      To secure your item(s), we request either a 50% upfront payment or a full payment. If 50% payment is selected the remaining balance will be charged at a later date and will be automatically deducted from the payment method originally selected at the initial checkout.

      Can I cancel items that I have pre-ordered?

      Yes. If the pre-order is still open for orders you can cancel at no cost to you; please reach out to support@ihascupquake.com. If you cancel your order after the pre-order period, you will be subject to a 20% restocking fee.

      Can I return/exchange items that have been pre-ordered?

      We only accept returns if the items are defective from the manufacturer. Exchanges on pre-orders will be handled on a case-by-case basis due to the nature of pre-order inventories. Please reach out to support@ihascupquake.com if items are defective or if you are looking to exchange them for another size.

      My Pre-Order delivery date has moved out to another month. What’s going on?

      We do our best to live up to your expectations and our promises on delivery times for our pre-ordered products, but sometimes, there are outside factors that may delay your order. If this is the case, we will be sure to update our item descriptions, provide email updates, and keep you informed of the status of your pre-ordered items.  

      If you have any more questions or concerns, please feel free to reach out to us at support@ihascupquake.com.