Thank you for shopping pre-order with us. We appreciate your support, and we hope to clear up any questions you might have about our pre-order process.
What is a pre-order?
Pre-Orders are items that are currently not in stock but will be released at a future date. This helps us as a small business mitigate some of the guesswork for premium products we want to deliver to our customers. Estimated ship dates and delivery dates are outlined in the description of the product but are subject to change by our partners in the merchandising process.
How long will it take to arrive?
The estimated delivery date for pre-orders is approximately 30 days after the pre-order is completed unless otherwise stated in the description of the pre-ordered item. If you are unsure, please contact firstname.lastname@example.org, and we will get you updated information on your item.
When will you charge me for my item?
To secure your item(s), we request either a 50% upfront payment or a full payment. If 50% payment is selected the remaining balance will be charged at a later date and will be automatically deducted from the payment method originally selected at the initial checkout.
Can I cancel items that I have pre-ordered?
Yes. If the pre-order is still open for orders you can cancel at no cost to you; please reach out to email@example.com for assistance. If you cancel your order after the pre-order period, you will be subject to a 20% restocking fee.
Can I return/exchange items that have been pre-ordered?
We only accept returns if the items are defective from the manufacturer. Exchanges on pre-orders will be handled on a case-by-case basis due to the nature of pre-order inventories. Please reach out to firstname.lastname@example.org if items are defective or if you are looking to exchange them for another size.
My Pre-Order delivery date has moved out to another month. What’s going on?
We do our best to live up to your expectations and our promises on delivery times for our pre-ordered products, but sometimes, there are outside factors that may delay your order. If this is the case, we will be sure to update our item descriptions, provide email updates, and keep you informed of the status of your pre-ordered items.
If you have any more questions or concerns, please feel free to reach out to us at email@example.com.